OVERVIEW
All transactions and information transfers on cellhealthproteins.com, (“the Site”), are protected through Secure Sockets Layer (SSL) technology, by which the Site is licensed. This ensures that all sensitive information is encrypted by both your browser and our server. After a secure session is initiated, any communication between your computer and ours is scrambled, making it unreadable to any person who might intercept it. This is done automatically whenever you reach a page containing sensitive information. We provide you with this Global Privacy Policy because we want you to know how we may collect, use, share and keep information about you.
WHEN DOES THIS PRIVACY POLICY APPLY?
This Privacy Policy applies whenever we collect personal information from or about you when you access or use our website, applications, content, products, goods, promotions, software, technology and any other materials (collectively, “Cellhealth Proteins Services” ), or when you contact us in any manner. All contact with the Site and/or Cellhealth Proteins Limited (“Cellhealth Proteins”) is governed by the Site’s Terms & Conditions.
PERSONAL INFORMATION WE COLLECT
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site and/or contact Cellhealth Proteins.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- “Analytics”. This website uses Google Analytics, a web analytics service provided by Google, Inc.("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
Examples of Information You Give Us: This includes without limitation your name, shipping, billing, and/or business addresses; location information; phone number; email address; username and password information; credit or other payment card information; gender; date of birth; and any survey response data. We may also collect other types of information that you provide to us as a testimonial or to help you achieve your health and wellness goals.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping and providing you with invoices, order confirmations and any other communications). Further to this, we may share your information (including name and shipping details) with trusted third-party logistics providers who fulfill orders on our behalf.
Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site, for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Fission Biomedical LLC (“Fission”) to fulfil all orders and so we share your personal information with Fission and their freight forwarder to expedite pack & shipping. We also use Google Analytics to help us understand how our customers use the Site, (read how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/).
Our website integrates technologies of trusted marketing partners (third-party companies) that allow the recognition of your device and the collection of information about your browsing activity in order to improve marketing and provide advertisements about our products and services likely to be of greater interest to you and potential customers. As described above, we use your Personal Information to provide you with targeted communications that we believe may be of interest to you.
Protection of the Site, Cellhealth Proteins and Others: We may share your information, including personally identifiable information, in order to: (i) protect or defend the legal rights or property of the Site and Cellhealth Proteins, or the legal rights of our customers, business partners, directors, employees, agents, shareholders and contractors; (ii) protect the safety and security of our customers, members of the public, including acting Protection of the Site and/or Cellhealth Proteins and/or Others in urgent circumstances; (iii) detect and protect against fraud and identity theft or to conduct risk management; (iv) comply with laws, legal process, or legal requests from any governmental or regulatory body; or (v) to enforce or apply our website Terms and Conditions and/or other agreements.
De-Identified Data Disclosures: We may also disclose non-identifying transaction information to third parties for the purpose of accounting and record keeping. We may also disclose aggregated, de-identified user data or non-personal information with business partners, advertisers, and others.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
HOW SECURE IS YOUR INFORMATION?
Cellhealth Proteins has implemented and uses reasonable security measures designed to help prevent the loss and unauthorized access of your information. Despite these efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or our online services. If you suspect a website or mobile application is pretending to be that of Cellhealth Protein's (also known as "spoofing"), do not enter any personal information, but please let us know by emailing info@cellhealthproteins.com. Personal Information may be accessed by persons within our organization, or our third-party service providers who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law.
CHANGES
We may update this privacy policy from time to time at our sole discretion, in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Cellhealth Proteins may modify this Privacy Policy at any time effective upon its posting on the Site. Your continued business relationship with the Site, or use of any of our Cellhealth Proteins Services after the changes are posted on the Site constitutes your acceptance of any changes, both with regard to information we have previously collected from you and information we may collect from you in the future.
APPLICABLE LAW
As far as legally possible the Use of the Site, the Site’s Terms & Conditions and this Privacy Policy shall be governed by the laws in existence from time to time in New Zealand. Any claim relating to the Site, the services provided through the Site, the Content and/or the Privacy Policy shall be governed by the internal laws of New Zealand and you agree to submit to having the matter dealt with in a court in Auckland, New Zealand.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at orders@cellhealthproteins.com or by mail using the details provided below:
Cellhealth Proteins Limited, PO Box 8553, Newmarket, Auckland 1149, New Zealand